All delivery orders must involve legal products, compliant with local, state, provincial, federal, or international laws. Lesto Logistics will not deliver packages deemed illegal and reserves the right to contact the appropriate authorities. Prohibited items include dangerous goods, hazardous materials, firearms, and live animals. Lesto Logistics will not be responsible for any illegal items/packages getting picked up or transported through our services as we do not open packages at the time of booking/pickups.

We currently serve all of Toronto and the GTA, up to a maximum of 250 kilometers from downtown. If you require service beyond this area, please reach out to us for assistance, especially during weekends and holidays.

Our operating hours are from Monday to Friday, 10:00 am to 6:00 pm. If you need service after 6 pm, please contact us, and we will check for available couriers in your area at an additional charge.

Rush orders, which need to be picked up within the next two hours, are possible. Contact us via email, chat support, or phone before placing a rush order to check availability. We may propose an alternative time if necessary.

Our cancellation policy varies depending on the service and timing. You can find detailed information about our cancellation policy on our website or by contacting support.

You can request a callback through our chat support or by emailing support with a callback request. Email: contact@lesto.ca

While we recommend suitable packaging, we can handle deliveries without it. Larger items should still be protected or wrapped.

If your package is damaged, attach a photo in the 'Notes' section of your delivery order. Couriers report suspected damage, and we treat each case individually.

Yes, you can schedule deliveries for a future date and time that is convenient for you. During the booking process, you'll have the option to select your preferred delivery window.

If you miss a delivery attempt, our courier will leave a notification, and you can reschedule the delivery for a more suitable time.

Yes, we offer food delivery services. You can pre-pay for food purchases and provide details via mobile app chat for our drivers to collect. Please specify "food delivery" in the booking request notes.

Changing the delivery address after an order is placed may be possible depending on the status of the delivery. Contact our support team immediately for assistance.

During the booking process, you can provide special delivery instructions in the "Notes" section. Our courier will follow these instructions to ensure a smooth delivery.

Additional fees may apply for deliveries to specific areas or for certain services. You can review our pricing details on our website or contact support for more information.

Yes, we offer recurring delivery options for businesses. You can set up a schedule for regular deliveries, making it convenient for your business needs. Contact our team for assistance in setting this up.

Yes, we do. Ensure your documents are sealed in an envelope with correct pick-up and delivery information. Schedule such orders at least 24 hours in advance and contact us to confirm time frames.